Trusted Shops Buyer Protection

What is buyer protection?

Trusted Shops stands for the trust between consumers and web shops. Obtaining the Trusted Shops quality mark is an important milestone, which can give your customer base a feeling of security. But even if you have successfully completed the certification and you have all your processes running smoothly, problems may still arise due to unforeseen circumstances over which you have no influence. That is why, in addition to the quality mark, we offer buyer protection, which allows customers to protect their online orders from certified web shops. And you can therefore assume that the purchase amount paid has been secured. The three main risk scenarios where buyer protection protects your customers are:

  • the ordered items do not arrive
  • no money will be refunded after return
  • your webshop has filed for bankruptcy.
  • Warranty and liability cases are expressly not covered by buyer protection.
What buyer protection services are available?
Not everyone needs the same level of security, which is why we offer different forms of buyer protection. Which variants your customer base can use depends on the target market of your webshop.

The variants for customers from the Netherlands, Germany and Austria
Consumers with a home address in the Netherlands, Germany or Austria can choose from two options: Buyer Protection Basic and Buyer Protection PLUS.
Trusted Shops Basic
In the Basic variant of Trusted Shops buyer protection, every purchase made by customers registered with Trusted Shops in certified shops is protected up to an order value of 100 euros. This service is free and applies regardless of the payment method chosen.

Trusted Shops PLUS
With the Trusted Shops PLUS variant, purchases up to an order value of € 20,000 from all certified web shops are protected. The customer only pays a contribution of € 9.90 per year for this.

Buyer protection is active during 30 days , so the customer must report any problem or dispute to us within this period if he or she wants to take advantage of this. The Trusted Shops Buyer Protection is concluded immediately after placing the order. However, customers can still take advantage of buyer protection for their order up to three days after checkout.

One week before the protection period expires, the customer will be asked by email whether the order went well. If the customer wants to extend buyer protection, he/she can upgrade to PLUS Buyer Protection . The term of buyer protection then becomes another 30 days extended.


Hoofdstudio

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Waarderveldweg 91
2031 BK HAARLEM
info@irisartwork.nl
085 800 78 70

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